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Thank you for shopping with JCandles.
Processing Time
All orders are handmade and processed within 3–5 business days unless otherwise stated.
Processing time does not include weekends or holidays.
Shipping Time
Delivery time depends on the carrier and destination.
Once the package is handed to the carrier, we are not responsible for delays caused by USPS, UPS, or international carriers.
International Orders
International shipments may be subject to customs fees, import taxes, or delays.
These charges are the buyer’s responsibility and are not included in the product or shipping cost.
Incorrect Addresses
Please ensure your shipping address is correct.
We are not responsible for packages lost or returned due to incorrect or incomplete addresses.
If a package is returned to us, reshipping fees may apply.
Lost or Stolen Packages
If a package is marked as delivered by the carrier, we cannot issue refunds or replacements for lost or stolen packages.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We will be happy to assist with a replacement or solution.