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Thank you for shopping with JCandles.
Digital Products
All digital products (online courses, video lessons, downloads) are non-refundable.
Access is delivered electronically after purchase. We are not responsible for your ability to use the Telegram app or any third-party platform required for course access.
Physical Products
Due to the handmade nature of our products, we do not accept returns or cancellations.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will be happy to assist.
International Orders
We do not offer refunds for delays caused by shipping carriers or customs.